Operations Manager at Air Bravo Corp.
Air Bravo is thrilled with SMS Pro. We have been using it for three years and it's our go-to system daily in Operations. The more you use it, the more effective your operation will become.
I was not a SMS believer when I first started looking to develop Air Bravo's SMS and probably still would not be, if we hadn't stumbled across SMS Pro.
The biggest asset to SMS Pro is -- it takes all the organization, overhead and paperwork, and bundles it into a nice framework that your company can use easily. Air Bravo is audited around five times a year from external stakeholders and they leave the audit raving about our SMS, the functionality of it, as well as the ease of use. Each auditor, including auditors from Transport Canada and ARG/US, have stated SMS Pro is one of the best systems they have seen.
SMS Pro forces you to examine every angle of an incident or hazard helping you complete an effective root cause analysis, determine effective corrective actions and then make sure you follow up on your findings. In turn, Air Bravo has found that we have a very effective reporting system that keep us safer, compliant, in good-standing with stakeholders and actually saves us money. I highly recommend SMS Pro!”
Canadian operator with three Boeing passenger planes
Informally, through verbal conversation, TC has credited our system as the most sophisticated system they have seen so far and are impressed. They would like to see us expand this system to include the Hazard List Registry that prioritizes hazards listed on the register. I think we had a module like that at one time but never really got into it. TC will not endorse one system or another. However, it is safe to say they were very impressed with SMS Pro and how advanced we are with this system. Good work!"
Canadian charter & medical transport
We have been doing research in a few different products for document control/tracking as well as on-line training.
The end result to the searching is that each aviation developer has jumped on the SMS bandwagon. "Look at our great training platform but, by the way, we will also do this online incident reporting for your SMS etc". Some basic, some complex but they are all thrown together quickly and poorly done. The end result detracts from what the original, good product and makes the whole thing look like a disorganized mess.
When you guys demo your product you should push that you are an SMS-first company that has poured countless hours into SMS research, training, developing and to beware of "SMS addons" to current products. "Your Safety System is not something you should have tacked on to another division of your company."
I've been through 5 audits now since we added SMS Pro... One Transport and the rest customer based, through independent aviation consultants. Each have been very impressed with the system.
I feel that I am not alone and explain it to the auditors this way: "I thought SMS was a joke and a pain in the ass, mostly because I did not understand it and it was being pushed on us.
First and foremost, it is a great reporting system, investigation system, classifying system and document system that is not only easy to use but will help you understand SMS in general. We now dig, dig, dig into reported issues and are quite surprised with the results. Our initial instincts, usually being irritated with a flight crew, have been wrong quite often. The investigation often results in new procedures. The reporter also has much closure as the system completes the loop.
We believe in full transparency, unless sensitive, and the employees (who had the same pain in the ass, don't under stand SMS opinion as I did) are starting to believe in SMS which is actually quite rare.
It forces us to close issues that previously would have been filed and forgotten, saving us money. The money saving side of safety is everyone's favourite line but one that is often ignored. Yes, no one can afford to have an accident, but when you have a system that forces you to EASILY dig into the Root Cause (and of course taking care of the annoying documentation of it); new systems, procedures and policies are developed actually saving money/preventing issues."
Each auditor has been thoroughly impressed but in seven months of running the system, the results are dramatic. A 703/135 company that does not have the overhead and support staff of an airline can have a working/thorough SMS that puts them to shame. The customer's auditors are happy, therefore the customers are happy. Important, since each government agency who contracts flying now considers a working SMS to be a decisive factor in the awarding of the contract. It really does make external audits a breeze!"