Aviation Safety-Quality Assurance Solution

Safety-Quality Assurance Solution allows aviation service providers all necessary tools to advance their ICAO SMS implementations toward complete compliance. You will realize considerable time and labor saving benefits by having the best aviation SMS tools erasing repetitive work.

Safety-Quality Assurance Solution
builds on the features of Hazard Reporting Solution and Risk Management Solution.

Designed Specifically For Aviation Industry ICAO SMS Requirements

This solution includes advanced quality assurance and training management modules; therefore, both safety and quality management personnel will find value in this solution.

These are certainly the best aviation safety software tools on the market. And these SMS tools are backed by a stellar and highly responsive tech support team.

SMS Pro was designed specifically for the aviation industry. This ensures valid and flexible workflows for many types of operations.

Finally, this is not an auditing tool jerry-rigged to be an aviation SMS tool. This is a complete aviation SMS software solution built only for aviation service providers and not meant to please other industries, like chemical, auto or energy companies.

Benefits of Safety-Quality Assurance Solution

  • More than 40 modules
  • World class support -- response guaranteed within 24 hours (often a couple hours)
  • Offline and online auditing tools
  • Configurable audit checklists, audit scheduling and automated reminders
  • Advanced data analysis and trending capabilities
  • Expiring training notification, scheduling and documentation
  • Complete online video training library.
  • Includes SMS Pro's highly responsive tech support team.
  • Highly configurable
  • Turn off unwanted modules

Recommended for

  • Full-time safety managers
  • Aviation companies with quality assurance departments
  • Companies wanting to demonstrate SMS compliance to clients
  • Medium-to-large- size operations with out-dated SMS software tools
  • Operators needing EASA ECCAIRS  Regulation (EU) 376/2014 mandatory report management
  • Operators demanding the best aviation safety software

Satisfying SMS Compliance

By phase four of your SMS implementation, you are expected to have:

  • Hazard reporting processes;
  • Reactive risk management processes;
  • Proactive and predictive risk management processes;
  • Developed key safety performance indicators (KPIs or SPIs);
  • Established goals and safety performance objectives;
  • Processes that demonstrate continuous improvement;
  • Training processes for phases two through four;
  • Safety communication processes; and
  • Documentation, lots of documentation.

Process to Implement Safety-Quality Assurance Solution

Your dedicated safety portal is ready for your SMS Admins within two days after payment.

Two weeks is commonly needed to prepare your safety portal before the rest of the company begins using the system. Step-by-step instructions are included. Video training library assists in commonly asked questions.

Initial common tasks for SMS Admins include:

  • Providing us a list of users to import;
  • Become familiar with safety-quality product features;
  • Prepare an initial SMS training program for users (using our videos, of course);
  • Entering policies and procedures;
  • Customizing the classification schemes;
  • Adding audit checklists; and
  • Entering "duties & responsibilities of key safety personnel."

Included Safety-Quality Assurance Modules

These modules allow safety and quality assurance managers to professionally implement and manage the best SMS programs.

Safety and quality teams save considerable time and energy taking their organization to the road to SMS compliance. All four ICAO pillars can be easily managed using this suite of aviation SMS modules.

  My Safety Menu Item

Email Issue Reporting

Users submit hazards to an IMAP configured email address.

  • Automatically pulls report into hazard reporting framework
  • Sends email notifications to specified managers

Useful for multiple applications, ranging from safety, security and quality issues, such as customer complaints.

Executive Dashboard

Personalized dashboard allowing users to configure report layout based on their preferences.

  • Over 30 individual charts
  • Many interactive, highly visual charts
  • Drag and drop functionality
  • Each chart securely accessed based on user role

FAA Airport Self-Inspection (Airports only)

Based on FAA's paper-based self inspection program.

  • Automatically submits deficiencies as hazard reports
  • Configured for twice-daily inspections
  • Mapping interface to mark damaged runways, etc.
  • PDF exports
  • Requires Internet connection

Hazard/Incident/Accident Reporting

Online Issue Reporter allows logged-in employees to report issues to management.

  • Instant feedback to user with email confirmation
  • Instant email notifications to safety teams
  • Anonymous reporting supported
  • Confidential reporting supported
  • Many industry-accepted pre-defined reporting forms
  • Accepts attachments (images, audio files, video)

Offline Issue Reporting Options

Offline Issue Reporter allows users to create hazard reports without Internet connectivity.

  • Standard NASA ASRS reporting forms
  • Create multiple reports and submit when Internet connection is restored
  • Integrates with Vendor Management module
  • Also useful for state safety programs (SSPs)
  • Includes Captains Trip Report

Public Issue Reporting

Allows users to report hazards without having an account in safety program. Simple, easy to use. Useful for:

  • Vendors
  • Contractors
  • Affiliated airlines
  • Airport tenants
  • Customers

Risk Assessment Tool

Aviation risk assessment tool that is completely configurable for all types of operation.

  • Highly configurable
  • Automated escalation based on risk
  • Notify user in real time of go/no-go
  • PDF export
  • Historical analysis

Safety Workspace

Safety workspace is the personal workspace of each employee to manage their safety related tasks. Sections include

  • User's Reported Issues;
  • User's Assigned Issues (Dept Heads);
  • Assigned Corrective Preventive Actions (CPAs).
  • Safety Managers' Contact Details

Aviation Software Reduces Risk by Policy & Communication

Applicable Regulations

Provide employees a quick view any industry safety regulations that govern your operation. Useful to display quick references to:

  • Regulations for pilots, maintenance personnel, etc.;
  • International aviation regulations; and
  • Aircraft safety procedures.

Document Manager

Online document manager to store SMS documents. Complete with version control and email notifications.

  • Document upload/download
  • Granular security - each item with its own security settings;
  • Role based and user-based permissions; and
  • Organized using Windows Explorer-like folder structure.

Duties & Responsibilities

Communicate clearly to stakeholders the duties and responsibilities of key safety personnel.

  • Visible to all employees
  • Documents employee acknowledgement of their duties;
  • Allows review period to auto-expire; and
  • Duties mapped to employee roles

Goals & Objectives

Well-chosen goals and objectives point airlines and airports in the right direction.

  • Goals & objectives shared to all users;
  • Hide certain items from general users;
  • Auto-tracked and manually-tracked objectives; and
  • Running-totals chart for easy communication.

Organization Chart

Organization chart clearly communicating reporting lines of management structure.

  • Key component of every SMS program
  • Configurable
  • Visible to all employees

Policies & Procedures

Post and manage policies and procedures online for all employees to view. Templates available. Integrated into:

  • Non-punitive reporting policy (online hazard reporting);
  • Hazard reporting policy (online hazard reporting);
  • Classification schemes (hazard management); and
  • Risk analysis charts.

Included Risk Management Modules

Analysis of Risk Charts

Easily review classified issues and identify areas to focus risk management resources. Excellent, real-time drill-down capabilities with multiple filters that include:

  • Type of Issue charts
  • Associated Hazards charts (from hazard register)
  • Related Policies & Procedures charts
  • Root Cause charts
  • Many Key Performance Indicator (KPI) charts
  • Human Factors charts

CPA Manager

Allows safety managers to view all corrective actions and identify bottlenecks.

  • View all corrective preventive actions
  • Easily manage all overdue CPAs from one interface
  • Automated escalation features
  • Performance rating features for safety committees

Data Analysis & Export

Create ad hoc reports to investigate data and export to various formats.

  • Full text search
  • Filter by division, sorting and grouping
  • Perform analysis by classification types
  • Filter by key performance indicators (KPIs)

Hazard Risk Register

Creates a hazard and risk register generated from your Operational Risk Profile.

  • Visual charts depicting top hazards
  • Displays both hazards and risks
  • Ability to elevate hazard threat based on seasonal effect
  • Export to Excel
  • Filtering and sorting

Issue Manager

  • Conduct risk assessments
  • Classify issues
  • Track corrective preventive actions
  • Conduct investigations
  • Request witness statements, and more.

Automated alerts and escalation for overdue items.

Identify and track key performance indicators.

Management of Change

Use this module to document Change Management activities.

  • Industry-accepted template - Easy to use workflow
  • Integrated into Issue Manager for multiple projects
  • Integrated into Hazard Register and Proactive Hazard Analysis Tools
  • Export to PDF the final report

Proactive Risk Analysis

Pro-actively identifying significant hazards must include feedback from staff and be performed regularly.

  • System description based on SHELL or 5M models
  • Integrated into Issue Manager to classify issues based on identified hazards
  • Comes with predefined Operational Risk Profile for easy starting
  • Identify and track key performance indicators (KPIs)

Risk Impact Trending Charts

Investigate developing trends with issues that have been classified in the Issue Manager.

  • Very sexy charting tools
  • Filter by division, start date and end date
  • Ability to focus on key performance indicators (KPIs)
  • Drill-down features with multiple charting tools

Included Aviation SMS Safety Assurance Modules

Audit Suite

Useful for internal audits and auditing vendors. Offline audit tools included.

  • Comes with IOSA, ISAGO and BARS checklists
  • Easily create your own checklists
  • Offline and online capabilities with excellent reports
  • Integrated with Issue Manager's risk management framework

Continuous Improvement

Group of advanced interactive charting tools to monitor safety and quality performance.

  • Trending charts with filter capability
  • Useful for executives and department heads
  • Proactive hazard investigation abilities
  • Monitor company reporting culture

Gap Analysis

Conduct routine gap analysis against regulatory standards to monitor continuous improvement. Multiple industry-accepted models, including:

  • ICAO
  • FAA
  • Transport Canada
  • IS-BAO
  • State Safety Program (SSP)

KPI Trend Monitor icon KPI Trend Monitor

Easily track key performance indicator (KPI) performance and normalize data against industry statistics.

  • Quickly normalize data for comparison
  • One-click trend chart generation
  • Standard deviation and variance statisitcs
  • Normalization rate by year of operation

Predictive Analysis

Encompasses a variety of techniques to analyze current and historical facts to forecast future events.

  • View rate of change
  • Choose quick-select options
  • Filter by current, previous and future time spans
  • Enter predictions to determine rates of change

Risk Exposure

Executives gain a 30,000 foot perspective of the risk management processes.

  • Displays risk over time
  • Compare current month risk exposure to previous month
  • Filter by month, year and division
  • Useful to evaluate reporting culture

SMS Implementation Manager

Plan your SMS implementation using industry approved aviation SMS implementation models, such as:

  • Transport Canada;
  • ICAO;
  • FAA; and
  • IS-BAO.

Training & Qualifications

Provides a means for operators to manage employee training and qualification requirements.

  • Email notifications for expiring items
  • Manage training, qualifications and ratings
  • Schedule new training and easily document completed training
  • Store user-training files and documentation

Vendor Management

Contractors must take all possible measures necessary to adhere to your safety program. Monitor risks associated with vendors and contractors. Includes:

  • Vendor ratings
  • Vendor risk management reports
  • Associate vendors with reported issues
  • Integrated with Offline Hazard Reporting
  • Document critical safety communication

Included Aviation Safety Promotion Modules

All Employee Letter

Letter to employees announcing SMS implementation details.

  • Target messages to specific groups, such as pilots or dispatch
  • Automated reminders to users to read messages
  • Used also for "Read Files"
  • Reports of users reading/not reading
  • Simple, one-click reminders

General Issue Viewer

Provide all users a glimpse into desensitized data to promote your safety culture.

  • Target messages to specific groups, such as pilots or dispatch
  • Automated reminders to users to read messages
  • Used also for "Read Files"
  • Reports of users reading/not reading
  • Simple, one-click reminders

Meeting Manager

Easily create and document meetings to meet ICAO requirements. Among most useful modules.

  • Meeting agenda attachments with email reminder attachment
  • Create meetings based on type: overdue issues, issues requiring review, etc.
  • Great for safety committee meetings
  • Hold meetings online or in conference room
  • History of past meeting minutes and agendas

Message Board

Communicate to users and be assured they are reading your messages!

  • Target messages to specific groups, such as pilots or dispatch
  • Automated reminders to users to read messages
  • Used also for "Read Files"
  • Reports of users reading/not reading
  • Simple, one-click reminders

Newsletter Templates

Communicate important safety information to all organizational employees and stakeholders.

  • Create and save templates for consistent newsletters
  • Target newsletters based on user groups
  • Integrated into Executive Dashboard
  • Users read newsletter either in their emails or on system

Safety Surveys

Receive feedback from users about the effectiveness of the SMS.

  • Just another survey tool
  • Easy to use
  • Archive results

SMS Induction Manager

Proves/documents employees understand their SMS roles.

  • Target messages to specific groups, such as pilots or dispatch
  • Automated reminders to users to read messages
  • Used also for "Read Files"
  • Reports of users reading/not reading
  • Simple, one-click reminders

Customize Settings

SMS Admins configure SMS Pro according to their business needs.

Vehicle/Vendors PDF

Leased aircraft must also be incorporated into your aviation SMS program.Owners can see all issues relating to their aircraft. Also used for Vendors in your SMS program. Each vendor can see their associated issues.

User Accounts

Manage user accounts and permissions for your aviation safety portal.