After you begin implementing your safety management program, you should ensure your stakeholders are reporting issues. These reported incidents and accidents will be risk assessed and classified. Corrective actions will mitigate risk, help you recover from risk, transfer risk or reduce risk. Investigations may be performed and safety meetings will be scheduled to review safety issues. Furthermore, safety promotion activities, such as surveys and newsletters will be administered to spread the word about your safety program.
All these activities can be tracked using Web based software tools without additional effort. How do you measure the performance of your safety program? Key performance indicators (KPIs) provide an effective method for monitoring performance.
The performance management process begins with collecting data and setting goals. Without data to measure progress, the performance management process is merely a waste of effort. SMS Pro has a module called Performance Monitor. Performance Monitor provides management with a snapshot of how their SMS is performing.
ICAO mandates that at a minimum, operators must have an SMS that "Provides for continuous monitoring and regular assessment of the safety level achieved." SMS Pro's Performance Monitor allows management an easy way to continuously monitor their SMS program.
SMS Pro's Performance Monitor includes key performance indicators such as hazard reporting, risk management, costs, time to close issues, etc. In addition, the Performance Monitor includes trending charts, tables, percentages, etc.
Default key performance indicators allow top management to quickly see how their safety management system is affecting their operations. Executives are typically not interested in going into the weeds, therefore, the Performance Monitor was developed specifically for them.
SMS Pro's Performance Monitor allows executives to see reported activity in real time! One can quickly see how open is the reporting culture by looking at this Performance Monitoring module. In addition, looking at the average number of days an issue is unresolved is a good metric for organizational responsiveness.
SMS Pro™ provides following default key performance indicators (KPIs):
Key Performance Indicators Blog Post
List of Key Performance Indicators for Airlines
List of Key Performance Indicators for Airports/Aerodromes